Privacy Policy

1. INFORMATION WE COLLECT

We collect information you provide directly, including:

• Name, phone number, and email address when you contact us or sign up
• Business name and business type
• Payment information (processed securely through our payment provider — we do not store card numbers)
• Voice recordings when you interact with Aria
• Website usage data including pages visited, time on site, and device type

We also collect information automatically through cookies and analytics tools when you visit veltiqai.com.

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and operate the Veltiq AI service
• Process payments and manage your subscription
• Send you service-related communications including SMS messages (with your consent)
• Improve our AI models and service quality
• Respond to support requests
• Send marketing communications (you may opt out at any time)

3. VOICE AND AI INTERACTIONS

Aria powers conversational experiences for website visitors. Voice conversations may be recorded for quality assurance and service improvement. By beginning a voice conversation with Aria, you consent to being recorded. We do not sell individual recordings. Recordings are retained for up to 90 days unless otherwise required by law.

4. SMS COMMUNICATIONS

By providing your phone number and agreeing to our Terms of Service, you consent to receive SMS messages from Veltiq AI including service updates, account information, and marketing messages. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. We do not share your phone number with third parties for their marketing.

5. DATA SHARING

We do not sell your personal information. We may share data with:

• Payment processors to complete transactions
• Cloud hosting and infrastructure providers
• Analytics providers (in aggregate, anonymized form)
• Law enforcement when required by law

6. DATA RETENTION

We retain your data for as long as your account is active plus 3 years, or as required by law. You may request deletion of your data at any time by emailing support@veltiqai.com.

7. YOUR RIGHTS

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• For California residents: rights under the California Consumer Privacy Act (CCPA)

To exercise any of these rights, email us at support@veltiqai.com.

8. COOKIES

We use cookies and similar technologies to operate our website, remember your preferences, and analyze traffic. You may disable cookies in your browser settings, though some features may not work correctly.

9. CHILDREN'S PRIVACY

Our service is not directed to individuals under 18. We do not knowingly collect data from minors.

10. CHANGES TO THIS POLICY

We may update this policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Continued use of our service after changes constitutes acceptance.

11. CONTACT US

Veltiq AI
Email: support@veltiqai.com
Website: veltiqai.com